Case study

List the advantages of a single customer service center for RR Communications. There are six of them.

The single customer center will enhance the management of the customer information as any activity undertaken by the customer is updated at a single point, and no fish actions can be undertaken.

The communication channel will be advanced, and the customer issues will be addressed at more efficiently and adequately, and they will be reduced as each division dependence resulted to too many arising issues.

The relationship between the customer and the general RR communication company will be on a boost as the information of the customer will be handled better and thus increase in confidence with the service delivery.

The split of information management will require the acquisition of extra devices and other operations requirements. Thus, the centralization will reduce the unnecessary costs and expenses to the company.

The management of the information with a single customer service center means the easy of data analytics of the data and by the promise, the business will stand to improve on the operations based on the reports provided on the analytics.

The marketing and sales of the RR communication products and services will be on boost since the well-established relationship will get the customers convince their friends also to enjoy the services of the company.

Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

            At the point, it is important to know that the divisional presidents should be in the position to appreciate the benefits of a shared customer service center. Thus, the initial activity will be the educating and mentoring of the divisional presidents to appreciate the mechanism of shared customer service center. The follow-up step will mark the sensitization of the revised RR communication company vision prior the understanding of the logical objectives of the company. At the point, they will be moving towards the understanding as to why we are moving to the direction of applying a shared customer service center. The finalize action of the strategy is to involve the divisional presidents in the implementation of the shared system. All will have great the motivation of the appreciation sense of applying the shared system within the RR communication company.

Is it possible to achieve an enterprise vision with a decentralized IT function?

            Information technology function applies on a basis of moving from one step to another step. They operate on the ground of upgrading the business enterprise from one level to the other such that centralization of the information technology guarantees no achievement of the business vision. An information technology related issue felt at any given level of operation within the company has an automatic effect on the other levels of operations then it goes by defining appropriate operational procedures and principles that will enhance the achievement of the company goals since the company objects are less dependent on any form of decentralization.

What business and IT problems can get caused by lack of common information and an enterprise IM strategy?

            The primary effect felt is the deterioration of the business operations and overall benefits. The competitors will take the advance to take over the potential customers by the fact that you deliver the same products. Thus, the operations should buy the aim of winning the competitive Market. The reputation of the business will go beyond the correctable levels, and the customer will stand with unsolved issues that will make them get some assistance elsewhere for their normal life continuation thus dumping the company, and it means winning them require the glory of the Almighty.

            The IT acquired devices would stand no means of getting the company any benefit with the misapplication of the IT resources. The information will be disrupted and compromised that you would wish to swallow your database hardware. At the same point, the lack of common information means the creation of hardship in the management of the data that will guarantee information security threats.

What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?

The overall management of the new shared system should be done with the integration of new updated applications that will match the needs and demands of the customers as well as the overall company staff and management. The systems at the divisional level should be upgraded and acquire the new applications that guarantee the support to the information flow and the compatibility of the overall operations.

 The leadership of the entire company should be on a regular training for the provision of the best management mechanism for the overall meeting of the RR communication company objectives. The customer focus is an ideal application such that the company shall be in the position to determine the requirements that are out fed to the system so as they are included to have the system implementation with the inclusion of the customer at a high level.

An appropriate training and orientation should be conducted to the entire fraternity of RR communications to reduce the minor human related errors. And most important, the company management should set some well-defined standards, policies, principles, and procedures that will aid in the government of the new system implementation within the company.

Sherry Roberts is the author of this paper. A senior editor at MeldaResearch.Com in article critique writing service if you need a similar paper you can place your order for top research paper writing companies.